Privacy Policy

1. ABOUT THIS POLICY

1.1 Purpose
MediRegister Pty Ltd, trading as ChatHealth (referred to as “we,” “us,” or “our”), is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other relevant privacy laws.
1.2 Multi-layered Approach
This Privacy Policy has been designed in accordance with a ‘layered policy’ format endorsed by the Office of the Australian Information Commissioner. It allows you to choose the level of detail you wish to access regarding our information handling practices, depending on what you need to know and how quickly you need the information.

2. HOW WE HANDLE YOUR PERSONAL INFORMATION

2.1 Legal Obligations

As a private sector health service provider, we are required to comply with the APPs under the Privacy Act 1988 (Cth). The APPs regulate how we may collect, use, disclose, and store personal information, and how individuals can access and seek correction of personal information that we hold about them.

2.2 Definitions

Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether recorded in a material form or not.
Health Information is a subset of personal information and includes any information or opinion about the health or disability of an individual, an individual’s expressed wishes about the future provision of health services, or a health service provided or to be provided to an individual.

2.3 Who We Collect Information From

Patients using our telehealth services.
Users interacting with our website and mobile applications.
Healthcare providers, pharmacists, and other third-party service providers.
Employees, contractors, and other personnel.

2.4 What Information We Collect

Contact Information: Name, email address, postal address, phone number.
Health Information: Medical history, current medications, allergies, and health conditions.
Payment Information: Credit card details, billing address, and transaction details.
Usage Data: Information about your use of our services and interactions with our website.

2.5 How We Collect Information

Directly from You: When you provide information through our website, telehealth consultations, or customer support.
Through Technology: We may use cookies and other tracking technologies to collect information about your use of our website and services.
From Third Parties: We may receive information from your healthcare provider or other third parties with your consent.

2.6 How We Use Your Information

We use your personal information for the primary purpose of providing our services, including:

Facilitating telehealth consultations and appointment scheduling.
Issuing medical certificates and referrals.
Managing prescription delivery requests and coordinating with pharmacies for home delivery.
Improving our services through customer feedback and analytics.

We may also use your information for secondary purposes related to the primary purpose, such as compliance with legal obligations, conducting audits, or managing risks.

2.7 Disclosure of Your Information

We may disclose your personal information to:

Healthcare professionals involved in your care.
Pharmacies and other third-party service providers, as required to provide our services.
Regulatory authorities, if required by law.
Third-party providers who assist us with IT services, marketing, and data analytics.

We take reasonable steps to ensure that any third party who receives your personal information is bound by confidentiality and privacy obligations.

2.8 Storage and Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use secure servers, firewalls, encryption, and physical security measures. Personal information that is no longer needed for the purpose for which it was collected will be destroyed or de-identified, unless we are required by law to retain it.

3. ACCESS TO AND CORRECTION OF YOUR PERSONAL INFORMATION

3.1 Access

You have the right to access personal information we hold about you. To request access, please contact us at support@chathealth.com.au. We may charge a reasonable fee to cover administrative costs.

3.2 Correction

If you believe that any personal information we hold about you is inaccurate, incomplete, or out-of-date, please contact us, and we will take reasonable steps to correct the information.

4. COOKIES AND ONLINE DATA COLLECTION

4.1 Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand how you interact with our services, remember your preferences, and provide relevant content. You can manage your cookie preferences through your browser settings, but this may impact your experience with our website.

5. CROSS-BORDER DISCLOSURE

We may store or process your personal information in data centers located outside of Australia. We will take reasonable steps to ensure that any cross-border data transfers comply with the APPs and provide adequate protection for your personal information.

6. COMPLAINTS

If you believe we have breached your privacy rights, you may contact us at support@chathealth.com.au. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

7. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website. Your continued use of our services after any changes are made constitutes your acceptance of the new Privacy Policy.

8. CONTACT US

For any questions or concerns regarding this Privacy Policy, please contact us at:

Email: support@chathealth.com.au

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