Welcome to ChatHealth, a digital health platform provided by MediRegister Pty Ltd (referred to as “we,” “us,” or “our”). By accessing or using our website, products, and services (collectively, “Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, you must not use our Services.
1. DEFINITIONS
• Services: Includes AI-powered pre-appointment screening, telehealth doctor consultations, appointment scheduling, issuance of medical certificates online and referrals, and an online pharmacy with home delivery.
• Website: Refers to www.chathealth.com.au and any other websites owned or operated by MediRegister Pty Ltd.
• User: Refers to any individual or entity accessing or using the Services.
• Medical Practitioner: Refers to Australian-registered doctors and healthcare professionals available through our platform.
2. ACCEPTANCE OF TERMS
By using our Website and Services, you agree to comply with these Terms. You acknowledge that these Terms constitute a legally binding agreement between you and MediRegister Pty Ltd.
3. OUR SERVICES
3.1 AI-Powered Pre-Appointment Screening
Our AI system collects patient information before consultations to save time and improve the quality of care. You consent to the collection, use, and storage of your personal health information as detailed in our Privacy Policy.
3.2 Telehealth Consultations and Appointment Scheduling
We offer telehealth consultations and an appointment scheduling system that allows easy access to healthcare professionals. These consultations are provided by Australian-registered medical practitioners.
3.3 Medical Certificates & Referrals
Our platform offers a straightforward process for obtaining medical certificates online and referrals. These documents are issued based on consultations with our medical practitioners and are subject to their professional discretion and judgement.
3.4 Online Pharmacy with Home Delivery
We provide an online pharmacy service that facilitates the home delivery of medications. Prescriptions must be provided by a registered medical practitioner, and fulfillment is subject to the availability of medications.
4. USER OBLIGATIONS
4.1 Eligibility
To use our Services, you must be at least 18 years old or have the consent of a parent or guardian. By accessing our Services, you represent and warrant that you meet these eligibility requirements.
4.2 Account Information
You agree to provide accurate, current, and complete information when creating an account and to update this information as necessary. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.
4.3 Prohibited Uses
You agree not to use the Website or Services for any unlawful purpose or in a way that could harm us, our users, or any third party. Prohibited activities include, but are not limited to, data mining, spamming, and unauthorised access to our systems.
5. MEDICAL DISCLAIMER
5.1 No Medical advice
The information provided through our Services is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
5.2 Medical Practitioner’s Discretion
All consultations, prescriptions, medical certificates, and referrals provided through our healthcare platform are at the sole discretion of the medical practitioners based on their professional judgement.
5.3 Emergency Situations
Our Services are not designed for use in emergencies. If you are in a medical emergency, call 000 immediately or go to the nearest emergency room.
6. INTELLECTUAL PROPERTY RIGHTS
6.1 Ownership
All content on the Website, including text, graphics, logos, and software, is the property of MediRegister Pty Ltd or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws.
6.2 Use Restrictions
You may not reproduce, distribute, modify, or create derivative works from any content on our Website without our express written permission.
7. PRIVACY AND DATA PROTECTION
We collect, use, and disclose your personal information in accordance with our Privacy Policy. By using our Services, you consent to such collection, use, and disclosure.
8. THIRD-PARTY SERVICES
8.1 External Links
Our Website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content or privacy practices of these third-party websites.
8.2 Third-Party Providers
Certain services, such as the fulfillment of prescriptions, may be provided by third-party partners. We are not responsible for the services provided by third parties, and your use of these services may be subject to additional terms and conditions.
9. PAYMENT TERMS
9.1 Fees and Charges
Fees for our Services are displayed on our Website and are subject to change without prior notice. All fees must be paid at the time of booking a service.
9.2 Refund Policy
Refunds are provided in accordance with our refund policy, which is available on the Website. Refunds for consultations, prescriptions, or other services are not guaranteed and are subject to the discretion of ChatHealth.
10. LIMITATION OF LIABILITY
10.1 General Liability
To the fullest extent permitted by law, MediRegister Pty Ltd, its affiliates, directors, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of, or inability to use, the Website or Services.
10.2 Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you have under the Australian Consumer Law.
11. INDEMNIFICATION
You agree to indemnify and hold MediRegister Pty Ltd and its affiliates, officers, directors, employees, and agents harmless from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of your use of the Services, violation of these Terms, or infringement of any third party’s rights.
12. MODIFICATIONS TO TERMS
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.
13. GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.
14. CONTACT US
If you have any questions about these Terms, please contact us at [email protected].
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